Condition Arbitration Policy

1. Purpose of the Arbitration Policy

Ensuring Fair Conflict Resolution: At Plug, our primary objective is to establish a transparent and equitable arbitration process that caters to the needs of both vehicle buyers and sellers using our platform. Should any concerns arise regarding a vehicle's condition, our Terms of Use require both the buyer and seller to resolve the dispute through Plug's arbitration process. We are dedicated to achieving just and balanced outcomes for all legitimate concerns covered by this policy. In instances where federal, state, and local laws conflict with this policy, the applicable laws shall supersede these policies.

Plug's Role in Vehicle Sales: Plug does not make any representations or warranties regarding any vehicle listed or sold. The sales contract, bill of sale, and title transfer are the sole responsibility of the seller and buyer, even if facilitated by Plug. For further information on Plug's title policy, please visit the Plug Title Policy.

2. How and When to Engage in the Plug Arbitration Process

The arbitration process begins when a buyer contacts Plug's team through the platform to report an issue with a purchased vehicle. To qualify for arbitration, the buyer must initiate the process within:

  • 10 business days after the purchase date, or
  • 2 business days after physically receiving the vehicle, whichever is later

Evidence Requirements: Buyers must provide evidence of the vehicle condition issues when requested, which may include:

  • Photos documenting the vehicle's condition
  • Transporting the vehicle to a designated diagnostic facility
  • Allowing vehicle inspections as needed

Arbitration Decision: Plug's decision in the arbitration process is final and binding. Possible resolutions may include:

  • Payments or credits to the affected party
  • Reimbursement for repair costs
  • Cancellation of the sale

Limitation: Only one arbitration proceeding is allowed per vehicle.

3. What Can Be Arbitrated

For a condition to qualify for arbitration, buyers must demonstrate:

  • The defect or condition was not previously disclosed by the seller
  • The repair cost exceeds $800 (calculated at wholesale repair rates)
  • The issue is not listed among the non-arbitrable conditions

4. Non-Arbitrable Vehicle Condition Issues

The following conditions are not eligible for arbitration:

  • Kit or modified vehicles
  • Typical model noises and characteristics
  • Wearable items that need replacement due to normal use
  • Electrical issues in vehicles over 4 years old
  • Flood-damaged vehicles
  • Problems arising during or from transportation
  • Minor cosmetic damage
  • Normal wear and tear appropriate for the vehicle's age and mileage
  • Pre-existing conditions disclosed in the vehicle listing

5. Seller's Responsibilities

Sellers using the Plug platform are responsible for:

  • Responding to arbitration demands within 2 business days
  • Providing supporting documentation when requested
  • Cooperating with the arbitration process
  • Accurately representing the vehicle's condition in listings
  • Disclosing all known defects and issues

6. Buyer's Responsibilities

Buyers using the Plug platform are responsible for:

  • Reviewing all condition reports before purchase
  • Inspecting the vehicle immediately upon arrival
  • Verifying the odometer reading matches what was advertised
  • Not modifying the vehicle before title transfer is complete
  • Documenting any damage at pickup
  • Initiating arbitration within the specified timeframe

7. Buyer's Expectations

Buyers should be aware that:

  • Third-party vehicle information is provided for reference only
  • Plug does not guarantee the accuracy of external data sources
  • Vehicle history reports may not contain complete information
  • Arbitration is the exclusive remedy for condition disputes

8. Amendment of the Policy

Plug reserves the right to modify this arbitration policy at any time. Amendments become effective immediately upon posting to the website. Users are encouraged to review the policy regularly to stay informed of any changes.

By using Plug's services, all buyers and sellers acknowledge and agree to abide by this Condition Arbitration Policy.