Title Arbitration Policy

1. Purpose of the Titles Policy

Support for Title Transfers: Plug is committed to providing support to both buyers and sellers in the process of transferring vehicle titles. The objective is to maintain transparency and fairness throughout this process for all parties involved. Plug will assist in resolving title-related issues in accordance with the guidelines outlined in this policy. In cases where there is a conflict between this policy and federal, state, or local laws, the applicable laws shall take precedence.

Plug's Role in Title Transfers: Plug's primary role is to facilitate the movement of vehicle titles from sellers to buyers as part of the overall vehicle sale process. It's important to note that Plug is not the seller or buyer of the vehicle and cannot be listed as such on the title. Plug acts as an intermediary to ensure the secure transfer of titles but does not provide titles. Plug does not warrant or guarantee vehicle titles and is not liable for any damages resulting from the seller's failure to provide the title or necessary title documents.

2. Title Processing Procedures

Title Options: Prior to listing a vehicle for sale through Plug, sellers must identify one of the following title options for each vehicle:

  • "Title Present": Sellers indicate that they possess the vehicle title, free and clear of any liens, at the time of listing and will send the title and any associated documents to Plug within 3 business days after the purchase date (date on which bidding is closed).
  • "Title Absent": Sellers indicate that they do not currently possess the title, or the title is not yet free and clear of any liens, and it is necessary for them to obtain the title or a lien release. The seller is obligated to send clear title and any associated documents to Plug within 30 calendar days of the date of purchase (date on which bids are closed).

Reassignment: Seller must assign title directly to the buyer. Any title assigned to Plug will not be accepted.

Power of Attorney and Other Documentation: Sellers must provide (i) a signed power of attorney agreement, giving Plug and/or its 3rd party vendor the right to complete and sign the title on the seller's behalf, and/or (ii) any additional documents needed to confirm that title is free and clear.

3. Seller's Obligations Related to Titles

Sellers must:

  1. Ensure title is from a U.S. state
  2. Ensure title is "properly executed and free of all liens and encumbrances"
  3. Include all documents for vehicle registration
  4. Verify correct VIN
  5. Ensure accurate mileage
  6. Include signed lien release
  7. Ensure last owner matches seller or provide reassignment
  8. Verify accurate reassignments
  9. Ensure notarized signatures
  10. Provide power of attorney
  11. Reassign title directly to buyer
  12. Deliver title within specified timeframes

4. Buyer's Rights and Obligations

Buyers may withdraw offer if:

  • Vehicle is paid for
  • Buyer possesses vehicle
  • Vehicle condition is unchanged
  • Odometer hasn't increased 150+ miles

Additional buyer responsibilities:

  • Confirm state accepts transfer documents
  • Cannot withdraw based on third-party vehicle history

5. Transfer Documents

If title is unavailable, alternative transfer documents may be provided, accompanied by registration documents. "Manufacturer's Statements of Origin and Manufacturer's Certificates of Origin are not permitted."

This Title Arbitration Policy outlines the rules and procedures for handling title transfers between buyers and sellers on the Plug platform. By participating in transactions on Plug, all parties agree to abide by these terms.